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FAQ's

Candidate - Frequently Asked Questions

How much clinical experience do I need to work with Pure Healthcare Group?

We require all of our locums to have at least 6 months UK relevant industry experience in order to be able to register.

What are the terms of registering with Pure Healthcare Group?

All Terms & Conditions are contained within our candidate handbook which can be found at the following address via our website; https://www.purehealthcaregroup.co.uk/documents and for any other queries you can contact us direct on 020 3633 9753.

Do I need to register before I can be offered work from Pure Healthcare Group?

Depending on your profession within healthcare, it will determine if you need to be registered with us. For Nursing staff, we require that you are fully registered and compliant before we can offer you shifts. However, for HSS/AHP staff (including Biomedical Sciences), we are able to begin our process of finding you work and register
you simultaneously. You must be compliant before your assignment starts.

Where do Pure Healthcare Group supply to geographically?

We are a UK National supplier – we will always endeavor to get you the best and most convenient/local shifts that we can.

Do you supply to NHS or Private Hospitals?

We supply to a range of clients across the UK including;

  • ·        NHS Hospitals

·        Private Healthcare Hospitals

·        Treatment Centers

  • ·        Care Homes

·        Independent Pathology Laboratories

  • Am I obligated to work a minimum amount of hours per week/month?
  • The beauty of working with Pure Healthcare Group is that we work around you! As an agency Nurse, you have the ability to decide how many shifts you work with Pure Healthcare Group and make it work to fit around your needs. Full-Time placements will often require you to work a minimum of 37.5 hours per week, however, if your availability is part-time or ad-hoc each week then we have a variety of shifts to suit your preference.  

  • What do I do if I need to cancel a shift booking?
  • Whilst we ask for your full commitment and loyalty towards each booking that you work with us, we understand and appreciate that sometimes there are certain circumstances that are out of your control. If you need to cancel a booking, we request that you phone your consultant directly or call the main office line in the first instance, stating your reason in full so we can feed this back to the client.

  • What happens if an NHS/Private Hospital cancels my shift booking(s)?
  • Should a client cancel your booking, we will always endeavor to call you as soon as possible to explain the reasons why. Should your shift be cancelled at very late notice i.e. same day, we will work to ensure you are covered with a minimum of 3 hours’ pay. Pure Healthcare Group has a policy of not working with hospital clients that regularly cancel locum staff and each cancellation we receive will be investigated in depth.

  • What happens if I want to leave my placement/assignment?
  • We ask that you give us as much notice as possible should you have to leave your placement. However, as a bare minimum we ask that you give us 1 weeks’ notice as a professional courtesy, in writing to your designated consultant stating the reason(s) why.

  • What happens if my employer wants to terminate my contact?
  • As like with candidates, we ask that our clients provide as much notice as possible as a professional courtesy. This in-turn gives us time to find you alternate work, but we ultimately require one week’s notice as a minimum from your employer. We will follow up with the client/your employer to inviestate the reasons for any premature ceasing of your assignment. Please note that any incidences of gross misconduct and/or negligence is liable to your immediate removal from the premises.

  • What is your timesheet & payment process?
  • We run a weekly payroll for our candidates and you will be paid a week in arrears every Friday. Just make sure you send your timesheet to us at; timesheets@purehealthcaregroup.co.uk no later than 12pm on a Monday (for work done the previous week) ensuring you CC in your consultant. You can find a blank PDF version of our timesheet on our website under the “Candidates” > “Useful Documents” tab.

  • Does your agency pay take into account weekend rates / nights etc.?
  • We have standard day rates which are Mon-Fri up until 8pm. Any hours worked after 8pm on a weekday or at the weekend, will be paid at a higher rate. How much higher depends on the client.

  • Can I be paid via my Limited Company for agency work?
  • Here at Pure Healthcare Group, we facilitate the using of both Limited Company (PSC’s) and Umbrella Payroll Service companies. Due to current IR35 legislation, any shifts/assignments carried out via NHS/public sector clients must be paid via an umbrella company. Work carried out via Private clients can be paid either into your Limited Company business account or via your Umbrella Company, depending on your preference.

How do I refer a friend?

Simply visit our website via the “Candidates” > “Refer a Friend” tab and complete the form. You can also contact your designated consultant directly and give us your referral. For any candidate referral that is successfully placed and has completed 100 paid hours of agency work via Pure Healthcare Group, you will receive a referral bonus of £250 paid directly into your account.  

What are the benefits (if available) and is there any extra information that the Pure healthcare Group can provide?

Regarding the benefits of joining us, please see the main benefits below and for more info on us/about us, please feel free to visit our website on; https://www.purehealthcaregroup.co.uk/ which gives a breakdown about who we are and what we do in more detail.

·        Designated, specialist consultant

·        Flexible shift options – ad-hoc or block bookings depending on availability

·        Service available around the clock

·        Weekly payment of timesheet(s)

·        Competitive, above market pay rates

·        Choice of payment options – Limited Company or Umbrella Payroll Company

·        Automated compliance – fast & easy registration process

·        Excellent referral scheme - £250 bonus upon each nurse/ODPreferral (terms apply)

·        Accommodation assistance (where necessary)

·        Smooth, flexible and reliable payroll

·        Training Loyalty Scheme

Candidate Compliance - Frequently Asked Questions

How does the registration process work?

We have introduced a new eco-friendly, state of the art, automatic registration process. This allows the whole registration process to be completed online making it much quicker and easier for you to register with our agency. Any forms that need to be hand signed are done through the new system via DocuSign where you can electronically sign the document.

 To get registered we will require your name and email address, you will then be sent a link where you can begin the application.

Why do I need to be compliant before I can start work?

Candidates must be compliant before starting work as we need to ensure that you meet the compliance requirements that are set by the frameworks, NHS or any clients to whom we supply locums to. At registration you will be provided with a list of requirements. Your dedicated consultant and compliance officer will be there to support and help you along the way. These documents also ensure you have the right documentation and training to work in a healthcare setting.

All my bank statements and bills are online now, what else can I use as proof of address?

We cannot accept any online statements as proof of address. We require all proofs of addresses to have been sent to you in the post. We can accept:

·        Bank statement

·        Credit card statement

·        Gas bill

·        Electricity bill

·        Energy bill

·        Mortgage statement

·        Council tax

·        Firearms licence

 ·        HMRC Letter

Why do I need to provide proof of immunisations?

Depending on your job role and the occupational health requirements, you are required to provide your immunisation history or proof of immunity in line with the department of health guidelines.

What if I do not have proof of immunity?

If you know you have had the vaccinations but have not got proof of this, we are able to refer you to a company who are able to provide phlebotomy and occupational health services. They will perform blood tests to check if you are immune to the required immunisations.

 If you have never received 1 or more of the required vaccinations then you will need to have them done and provide proof. Again, we are able to refer you to a company who can provide the vaccinations for you.

Why can’t you accept certain training certificates?

At registration you will be provided with a list of training modules you will need to complete. If you provide us with a certificate and our response is that we cannot accept it, it is because that certificate is not in line with the Core Skills Training Framework as managed by Skills for Health.

 If you do not have, prior to registering with us, in date training or have not completed any training we are able to book you in to attend a practical training day and set you up to complete the required online modules. We also have a training loyalty scheme which will be explained to you by either your consultant or compliance officer.

I have a DBS certificate but it is not on the update service, can you still accept it?

If your DBS certificate has been processed by another agency or company and is not registered to the update service we are not able to accept the certificate. This is because the certificate is valid only with that company or agency for a year. Registering a certificate not only allows you to renew the same certificate each year it also makes it portable, which means other companies and agencies are able to accept that certificate and perform annual checks on your disclosure.

I do not have a DBS certificate, how do I get one?

If you do not have a DBS certificate you can put your details on our automatic registration site for a DBS to be put into process for you.

I don’t know where my DBS certificate is. Can you just accept the confirmation it is registered to the update service?

We cannot accept registration to the update service as evidence. We will require to see your actual DBS certificate. If you do not have this you will need to have a new one put into process.

Why would I need an overseas police check?

You would need to have an overseas police check if you have lived outside of the UK for more than 6 months within the last 5 years. If you do not already have an overseas police check, your compliance officer will be able to help/advise you on how you can obtain one.

Why do I need to update documents yearly?

Some documents need to be renewed yearly to ensure we have the correct information and documentation that are in line with the requirements set by the frameworks, NHS and clients to whom we supply to. Documents that need to be updated yearly are:

·        Registration forms (you will receive a form to confirm if the details you provided at registration remain the same or if there have been any changes)

·        Proof of address

·        CV

·        Training

·        Fitness to Work (to renew your FTW you will be required to complete an annual review form to confirm or let us know if there has been any changed to your health)

If you have any further questions please contact us on:

020 3633 9753

info@purehealthcaregroup.co.uk